Refund, Return & Cancellation Policy

Last Updated: September 1, 2026

All our Essential Hoodies are custom-made after an order is placed. Each product is prepared specifically according to the customer's order, so please review your size, color, and product details carefully before completing your purchase.

1. Order Cancellation

Orders can only be cancelled before production has started.

Once your hoodie has entered the custom production process, the order cannot be cancelled because it is being made specifically for you.

To request a cancellation, please contact us as soon as possible with your order number.

2. Returns

Because our hoodies are custom-made to order, we generally do not accept returns for change of mind, incorrect size selection, or personal preference.

However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

3. Refunds & Replacements

You may be eligible for a refund or replacement if:

• You received a damaged hoodie.

• You received a defective product.

• You received the wrong product, size, or color.

• There is a confirmed manufacturing issue.

Please provide your order number and clear photos of the issue so we can review it.

If your request is approved, we may provide a replacement or refund to your original payment method.

4. Non-Refundable Situations

We cannot provide refunds or returns for:

• Change of mind.

• Incorrect size selected by the customer.

• Personal preference.

• Minor color differences caused by screen settings.

• Items that have been worn, washed, altered, or damaged after delivery.

5. Custom-Made Products

Every Essential Hoodie is custom-made by order. We begin preparing the product after the order is received. This is why cancellations, returns, and refunds are limited once production has started.

Frequently Asked Questions

Are the hoodies custom-made?

Yes. Our Essential Hoodies are made specifically after you place your order.

Can I cancel my order?

You can request cancellation before production begins. Once production has started, cancellation is generally not possible.

Can I return my hoodie if I choose the wrong size?

No. Since products are custom-made to order, we do not accept returns due to incorrect size selection. Please check the size information carefully before ordering.

What if my hoodie arrives damaged?

Contact us within 7 days of delivery with your order number and clear photos. We will review the issue and, if approved, provide a replacement or refund.

What if I receive the wrong product?

Please contact us as soon as possible. If we confirm that the wrong item was sent, we will arrange an appropriate replacement or refund.

How long do I have to report an issue?

Please contact us within 7 days of receiving your order so we can properly review and resolve the issue.

How are refunds processed?

Approved refunds are sent back to the original payment method. Processing times may depend on your payment provider.

How can I contact support?

If you have any questions or problems with your order, please contact our support team using the contact information provided on our website.